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< Blog

Contact Center

July 17, 2025

Contact Center

What Speech Analytics Actually Does (And Why Every CX Leader Should Care)
Here’s why one of the simplest and most powerful uses of AI is helping companies actually listen to their customers…

June 27, 2025

Contact Center

The Hidden Cost of Ignoring Your Customer Conversations
Not using conversation analytics software to listen to your customers — really listen — could be costing you more than…

June 12, 2025

Contact Center

Dear Executives: If Your Contact Center Feels Like a Cost Sink, Read This
Want to increase your contact center cost savings and turn your customer insights into a revenue generator? Start with fixing…

June 3, 2025

Contact Center

From Support Channel to Strategic Engine: Why the Contact Center Is Every Brand’s Untapped Goldmine
CX leaders are reimagining the contact center as a strategic engine for experience transformation, not just a reactive support channel.…

May 8, 2025

Contact Center

Why the Contact Center Should Be the Heart of Your Omnichannel CX Strategy
AI-powered conversational intelligence can transform your contact center from a reactive cost center into a proactive driver of business value…

April 18, 2025

Contact Center

6 Tips for Meeting Customer Service Expectations
Consumer expectations for customer service and the contact center are evolving — here’s what teams need to do to meet…

September 7, 2024

Contact Center

10 Email Templates to Respond to Customer Complaints
Hard as it may be to calm and satisfy an angry customer over the phone, it’s much harder to do…

July 19, 2024

Contact Center

CSAT Scores : How to Measure and Improve the Customer Service Experience
What is CSAT, and how is a CSAT score calculated? We explore how customer service and customer experience teams can…

May 16, 2024

Contact Center

Improving the Contact Center Experience: Research-Backed Tactics for Success
Learn how to create a stronger customer experience within your contact center using the latest insights from Medallia Market Research. …

April 24, 2024

Contact Center

How to Measure Customer Service
Customer service is one of the most important interactions you have with your customers, and the customer service experience you…