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4 Steps to Supercharge Contact Center Agent Performance

Contact centers are the critical frontlines for many businesses — a crucial channel available to assist and support customers, especially when immediate answers are needed. But the reality is that ​​contact centers are often difficult to operate, with inefficiencies, turnover, and variability in agent effectiveness.

The good news is, most contact centers are also sitting on a gold mine of insights, resulting from thousands, or even millions, of hours of conversations between agents and customers across channels.

Learn more about the four ways leading contact centers are putting systems and processes in place to extract these nuggets of information and shed light on where to focus their customer service and training efforts — and how you can, too.

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