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Webinar Recording

The Customer-Centric Disruption of Life Sciences

Take advantage of customer feedback and signals to understand the movement within the industry and prioritize initiatives ahead of your competitors.

In this webinar, learn:

  • How Life Sciences companies will win using Operational Customer Experience Management (OCEM) to get closer to patients, physicians, employees and other industry stakeholders
  • How to accelerate business success by capturing a broad mix of experience signals from the field, contact centers, online interactions, and more
  • Key areas of optimizing the patient and physician journeys and the world of data collection, analysis and regulation