CommScope is fueling digital transformation through engagement, collaboration, and optimization
Telecommunications giant, CommScope, pushes the boundaries of technology to create the world’s most advanced wired and wireless networks. Its global team of employees, innovators, and technologists work to empower customers to anticipate what’s next and invent what’s possible. In 2018, the company chose Medallia as an enterprise solution for Sales, Customer Service, Support Relationships, and a Digital program for CommScope.com.
CommScope selected Medallia to consolidate feedback across all of these channels in an effort to improve customer confidence, increase referrals and market share, decrease operational costs, and accelerate continuous innovation.
The website consolidation combined with Medallia Digital has been a big success for CommScope. The award-winning company has reduced processing time to close alerts, decreased monthly issues related to web product catalogs and increased the percentage of users finding what they need via site search.
"Medallia and our agile methodology has helped us to build credibility within the broader CommScope organization. As we build our roadmap, we can get buy-in from IT, for instance, because they trust our data."
Vice President, Digital and Operations CommScope