Request a Demo

An Industry Disruptor Talks Innovative Guest Experiences

Airbnb Forrester long

Total listings

3 million

Number of cities

65,000

Leisure travelers using Airbnb

19%

“Before we had the Medallia platform, we did have some survey data and it was kind of interesting but…it was actually lots and lots of Excel spreadsheets that people used to read and try to decipher what were the themes coming out of it. Now we take a look at CX data at an individual level, at an aggregate level, on a team level, at a site level and… a global CX level… It’s just testament to having the data in a way that’s consumable and that helps us drive insights.”

– Aisling Hassell, Head of Global Customer Experience, Airbnb

Learn how Medallia can work for your business

Request a Demo

More Medallia Success Stories

Hilton_background.jpg

Hilton

Hilton finds promoters spend +58% more, and knows how to create them

Read More

paypal_background.jpg

Paypal

Paypal addresses customers' pain and boosts payment volume by $2 billion

Read More

Frontier-Airlines_background.jpg

Frontier Airlines

Frontier Airlines soars as negative feedback decreases by 70%

Read More