XP revolutionizes the market through a customer-centric strategy
“XP is revolutionizing the market, and we will continue to focus on providing an exceptional experience for our customers.”
Head of Customer Experience XP
As one of the fastest growing financial investment companies in Brazil and abroad, XP has more than 2.8 million customers and more than U$119 billion in assets under management, across three businesses.
XP needed a partner to help them close the loop with clients and prioritize actions and communications that would ensure customer satisfaction. The company needed a best-in-class provider to help monitor client feedback signals and make changes to provide the best experience.