Deliver best-in-class CX in a multi-channel world.
"Now, with Medallia for Digital, we're able to understand in-the-moment customer experiences and tell the customer story in a more complete way."
RACHEL GELMAN, SENIOR MANAGER, CUSTOMER & AGENT INSIGHTS, WESTERN UNION
Collect real-time customer feedback across digital channels, including web, mobile and in-app
Uncover deep insights using advanced reporting and text analytics
Drive action throughout an organization by empowering employees to close the loop with role-based reporting and alerts
Integrate multi-channel feedback and reporting to build a fuller understanding of customer journeys
Find the sweet spots when customers are most likely to give feedback. Medallia gives you the customer experience management tools to create beautifully branded and highly targeted dialogues, with more than 25 specific ways to engage during web, mobile web, or in-app interactions.
Be everywhere your customers are and engage with them across all digital touch points. Know who’s using your mobile app and how, so you can help them complete tasks and achieve their goals. Continuously optimize users’ experiences seamlessly within your app, using Medallia Digital In-App, to help build greater loyalty and affinity for your omni-channel journey.
People include comments on nearly half of all feedback provided via digital channels. Our powerful text analytics engine allows you to explore that feedback in more than 40 languages so you can understand the “why” behind your digital metrics.
Find new insights by mining touch points downstream of digital interactions. Whether you are using contact center feedback to improve online self-service, or examining post-purchase feedback to enhance online shopping, Medallia manages feedback from across the customer’s journey.
Understand where and why purchases stall, then fix it. Medallia pairs customer feedback with clickstream and session recording data so you can diagnose why customers abandon, and then prescribe the right solution. Make changes in real-time, so your feedback approach adapts as quickly as you learn.
Use feedback to amp up customer engagement in digital channels. We make it easy to evaluate the success of new apps or features, and get reactions during A/B testing. Armed with new context, your teams learn what’s working and adapt quickly to drive more usage, increase customer retention, and add value for customers.
By integrating customer experience management with marketing automation, customer segmentation and targeting can be drastically improved. ExperienceMIX, a joint solution by Deloitte Digital and Medallia, integrates Adobe Experience Cloud with Medallia Experience Cloud, enabling organizations to harness emotional data to run more personalized campaigns at scale.
Download NowDid you know 90% of time spent on mobile is in apps? Learn what it takes to consistently deliver great user experiences in the mobile CX landscape.
Solicit customer feedback with site-intercepts, abandonment surveys, and customer feedback links.
Enrich the voice of the customer with operational and clickstream data.
Engage customers and users to provide feedback right in your native apps, with easily integrated APIs and rich in-app targeting options.
Deploy changes in minutes with easy-to-use, self-service capabilities.
Use sophisticated customer segmentation and targeting tools to reach the right people at the right time.
Close-the-loop in real-time to proactively recover and engage with customers.
