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Medallia
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    MEDALLIA EXPERIENCE CLOUD

    Turn signals into action with the #1 Experience Platform

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    Out-of-the-box industry solutions deployed in days

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Digital Feedback

Capture digital experiences and react in real time

Create engaging experiences across every digital touchpoint  

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The world’s leading brands use Medallia to connect with online customers 

Keep up with customers in a digital-first world 

The digital marketplace is rapidly changing. Whether customers sign up for a new credit card, purchase a holiday gift, or contact support teams for help, everyday tasks are now being completed online. To keep up with this evolving digital landscape, you need a direct line to your customers’ voice, so you can understand and optimize their online experiences in real time. 

Create these optimized experiences with Medallia. Our digital feedback solution gives you the tools to interact with customers on any digital channel, so you understand how customers feel about their digital experience, and how to improve those experiences at scale. 

Meet your customers on any digital channel 

Track customer engagements and strategically collect feedback to get direct insight into the quality of experiences at critical touchpoints, such as check-out pages, sign-up forms, and support documents. 

Configure real time alerts for teams so they can close the loop quickly and effectively on any channel—including websites, mobile apps, software applications, and connected devices. 

Optimize your mobile app experiences 

Know who’s using your mobile app and how, so you can help them complete tasks and achieve their goals. With Medallia, you can continuously capture rich insights through text or video feedback and immediately drive action to improve your app offering.

Join hundreds of customers in deploying our in-app offering across both native and hybrid applications, with minimal footprint and no web-based code.

Truly understand what your customers want and expect from you online  

Review feedback by activity, sentiment, and source to understand the full picture behind each customer and deliver content that is personalized, relevant, and meaningful to each customer segment. 

Monitor performance across your digital properties using key customer experience metrics like NPS® and CSAT to get an accurate view of your progress, and areas for further improvement, over time. 

Quickly create a personal dialogue between your customers and your brand 

Effortlessly design feedback programs that are true to your brand and engage your customers with intuitive self-service tools that make it easy to build and launch a program in as few as 7 business days. 

Choose from a variety of pre-built applications to jumpstart experience programs, designed by industry experts, and then scale your program as needed. 

EBOOK

See What Digital Innovation Leaders are Doing Today

Get the Ebook

Act on individual feedback while improving experiences at scale 

Uncover emerging trends and themes by analyzing feedback and customer sentiment with best-in-class text analytics so you can get to the root cause of urgent CX issues and resolve them quickly. 

Investigate trending customer reactions to specific pages, feature releases, and product changes with real time feedback. Then use that feedback to innovate confidently, creating more value for your target customers. 

Use digital insights to empower your entire organization 

Seamlessly integrate digital data with your martech stack to drive more effective campaigns and A/B tests, while orchestrating 1/1 personalization across customer journeys. 

Distribute key digital insights across your organization to create consistent, omnichannel experiences, while getting insight into how the digital channel is affecting different parts of your business. 

Comprehensive solutions for your feedback program

Engagement Channels 

Web & mobile web feedback 

In-app feedback

Web-based software applications 

Connected devices 

Engagement Methods 

Proactive 

Passive

Screen capture

Dynamically Segment & Act 

Native text analytics 

Action intelligence 

Alerts & workflows 

Self-Service Program Administration 

Real time edits & modifications 

Advanced targeting logic 

Preview & test 

“Listening to the voices of our guests has enabled us to take swift, meaningful action in these unpredictable times. There was no roadmap to a worldwide pandemic, and customer feedback gave us confidence in our next steps.”

Nicole Myers

Vice President, Customer Experience, Holiday Inn Club Vacations 

With Medallia, Holiday Inn achieved: 

16pt

Increase in NPS

41%

Increase in customer satisfaction 

21%

Increase in engagements in 4 months 

Related Resources

Brochure

Medallia Digital Overview 

Learn More

Ebook

Hear from Digital Innovation Leaders 

Learn More

Brochure

Medallia Digital for Apps Overview 

Learn More

View All Resources

Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

See how Medallia can help your digital customer experience today

Thank you

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© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.