Webinar Recording

Delighted or Disappointed? 2022 Digital Benchmarks Panel Discussion

New data shows what consumers like and loathe about your website and mobile app.

How did the massive shift to digital brought on by the pandemic impact consumer expectations for websites and mobile apps? 

A comprehensive benchmark report from Medallia Digital found out. 

Billions of actual, anonymous user sessions across thousands of online destinations were analyzed, and the key results will be presented in this special, live broadcast. 

Presenters include:

Jay Baer, digital marketing and CX expert and author
Brian Collery, Senior Consultant, Digital Strategy at Adobe
Jessica Gangemi, Global Director of Digital at Medallia

They looked at how top industries like travel and hospitality, financial services, retail, restaurants, consumer products and beyond compare in their digital experiences. 

And, they unveiled their Top 6 2022 Digital Experience Imperatives, the curated collection of online must-dos that brands should prioritize immediately in the new year. 

This isn't one of those sessions that's just pontificating and predictions. "Delighted or Disappointed?" is based on real, exclusive data and corresponding recommendations that, if implemented, will boost your customer satisfaction and conversion rates. 

Watch now

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