Mercedes-Benz USA, LLC Case Study: 2-step closed loop follow-up process led to significant NPS increase
Mercedes-Benz knows that outstanding customer experiences are central to building customer loyalty and retention at the dealership and brand levels. And the keys ultimately rest in the hands of dealers, who continually focus on delivering outstanding experiences with speed and responsiveness. That is why Mercedes-Benz selected Medallia… to empower both dealers and corporate with the right tools to better understand customer experiences and act to improve them, thereby solidifying relationships and increasing loyalty.
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