MedalliaTalks – Creating B2B Customer Loyalty in Turbulent Times
A customer loyalty revolution is happening in B2B. Thriving organizations now have improving Customer Experience as a top strategic objective – and they are doubling down on these initiatives to make it through the pandemic.
In this recorded webinar, Fred Reichheld and Medallia’s Brian Andrews share insights and take questions from the audience for an interactive discussion on how B2B companies can thrive in challenging times by putting customers and employees at the center of their engagement strategy.
Session highlights include:
- Leveraging the power of video, speech, digital, unstructured data, and social sentiment
- Engaging senior leadership and empowering employees to drive high performance
- Translating best practices from other vertical segments for use in B2B companies