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T-Mobile Mastercast: Improve your employee and customer experiences through crowdsourcing

Oftentimes, the best experience solutions come from those closest to your customers – your front line workforce. Successful engagement with distributed employees is challenging. But it isn’t impossible.

Watch T-Mobile’s, Jeff Whitney, as he shares the company’s journey to capture remote workforce ideas in order to solve problems and implement suggestions to improve employee and customer experiences.

In this MasterCast you’ll learn:

  • What is crowdsourcing and how can the practice help your organization generate new ideas to improve experience
  • How to successfully initiate a crowdsourcing project and grow adoption
  • Specific and creative crowdsourcing use cases
  • The tangible and intangible benefits of crowdsourcing solutions for your workforce and your company

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