Managing Caregiver Well-being: The Need for Real-time Engagement
The COVID-19 pandemic has shed light on one of the greatest crises within the healthcare industry: caregiver burnout and attrition.
With frontline teams reporting significantly higher levels of stress, lower levels of morale and engagement, and an increasing propensity to look for other lines of work, organizations need to embrace a new approach to managing caregiver well-being.
Based on recent research conducted by HIMSS Market Intelligence, this webinar explored how healthcare leaders can use real-time insights and feedback to:
- Understand what's important to frontline staff
- Address the friction points in the employee journey
- Create a culture of high performance and retention
Kristi Roe, Head of Healthcare Experience, Medallia
Patty Enrado, Director Customer Content, HIMSS