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Net Promoter Score (NPS)® is a powerful tool in gauging customer loyalty and, by extension, company health. It’s founded on a simple question: “How likely are you to recommend this business to a friend or colleague?” Medallia’s solution lets you operationalize the resulting data and drive your company to act. You can dig into the “why” behind the NPS score, prioritize investment, and distribute actionable data across your organization to drive engagement and improvement.
Driving the customer experience from the agent level: every agent empowered, every call an opportunity.
Harness the power of Net Promoter Score: Medallia’s solution lets you operationalize the resulting data...
Swiftly mine customer feedback to identify and take action on what impacts your business most.
"The Impact of Customer Experience: What a High Customer Experience Index Score Can Do for...