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Net Promoter Score Brochure

Net Promoter Score (NPS)® is a powerful tool in gauging customer loyalty and, by extension, company health. It’s founded on a simple question: “How likely are you to recommend this business to a friend or colleague?” Medallia’s solution lets you operationalize the resulting data and drive your company to act. You can dig into the “why” behind the NPS score, prioritize investment, and distribute actionable data across your organization to drive engagement and improvement.