The pandemic has disrupted the workplace in many unforeseen ways. To better understand the impact on employee experience, Medallia surveyed more than 3,800 U.S. employees across a variety of industries and those furloughed or laid off as a result of COVID-19.
The research report outlines how the pandemic has disrupted the workforce and several areas of opportunity for organizations to improve the employee experience.
- Nearly 20% of respondents reported they had been furloughed or laid off as a result of the pandemic.
- Companies that handled pandemic-related terminations well are twice as likely to attract former employees than those that did not (85% vs. 40%).
- 70% of respondents working full or part time were satisfied with how employers responded to COVID-19, but the numbers were lower for the retail, travel and restaurant industries.
- Only 44% of respondents working in an office, store or the field said they feel safe going into work.