The contact centre today is the nerve centre of the operation and has needed to provide great agility in identifying and managing shifting challenges. Every conversation between agents and customers contains a gold mine of insights, but uncovering the meaningful nuggets of information within thousands, or even millions, of hours of calls, is a massive challenge.
In this session, you will learn how AI-powered speech analytics helps you improve call quality, operations, and overall customer experience. Find out how you can:
Kim Palenik, Sr. Solution Principal, TelCo, Medallia
Rachel Lane, Solution Principal, Contact Centre, Medallia
Thank you for your interest in our Medallia on-demand webinar.