From Signals to Action - Breaking the Barriers to Continuous Innovation
Join experts from Medallia's Strategy Analytics and Embedded Expert teams for an interactive discussion centered around how to break through barriers that get in the way when translating customer feedback into real operational changes that lead to continuous innovation.
QUICK HIGHLIGHTS OF THE SESSION
The webinar will showcase frameworks, proof points and case studies to navigate the journey from “signals to action”, as well as feature a dialogue between Veronica Andrade, Global Head of Strategy Analytics, Jeni Batte, Group Director, CX Advisory and special guest, Guilherme Kolberg, Head of CX and Customer Care at Brazilian investment management firm, XP Inc.
Register for this webinar for a discussion on:
- Defining what successful closed-loop feedback looks like
- Articulating the value of a tailored response and designing an effective tailored response strategy
- Translating customer insights into prioritized operational requirements
- Building a burning platform for change; appealing to the hearts and minds of decision-makers
- Setting the organization up for long-term success