Mastercast - Enabling Impact Teams to Uncover, Prioritize, and Eliminate Customer Pain Points Daily

Experience 21 Session On-Demand

Come listen as we sit down with John McFarland, VP and Chief Customer Officer of Portland General Electric, to discuss how PGE has created ownership and actions to really drive customer experience to new heights, including:

• How PGE captures consumer voice and uses that data to drive operational excellence
• How to operationalize CX
• How to take insights-to-action throughout the entire organization
• Building Customer Impact Teams
• The impact of Front Line Employee Experience (FLEX)

Featured Speakers:

John McFarland, Chief Customer Officer, Portland General Electric

Michael Gilliland, Customer Success Manager, Medallia