Webinar Recording

The Evolution of Customer Experience – Achieve Best-In-Class Status

As we struggle to adapt to ever-changing customer demands, now is the time to optimize experience to achieve unprecedented levels of engagements. Watch this discussion between Sean Connaughty, Sr. Director of Customer Experience and Insights at Transamerica and Jon Carbone, Sales Director, Medallia about:

  • Rethinking how we serve existing customers in the digital-era, harnessing the power of technology to legacy systems and providing the Amazon-like buying experience
  • Utilizing the true power of data, drawing actionable insights and delivering a simple, effective, and personalized customer journey

Speakers:

Sean Connaughty, Sr. Director of Customer Experience and Insights at Transamerica

Jon Carbone, Sales Director, Medallia

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