Webinar Recording
From Gen Z to Baby Boomer: Creating Better Contact Center Experiences Across Generations
Join Medallia’s Senior Contact Center Suite Solutions Principal, Rachel Lane, and our Senior Manager, Research Services, Meike Eilert, who will explore:
- First-hand data on contact center perceptions from consumers spanning Gen Z, Millennial, Gen X, and Baby Boomer generations
- The preferred channels customers use to seek out customer support when for questions and issues
- Expectations for personalizations and empathetic, humanized agent engagement Tips for bringing these findings to your team to identify opportunities and implement improvements
Speakers:
Rachel Lane
Solutions Principal, Contact Center Suite
Medallia
Meike Eilert
Senior Manager, Research Services
Medallia
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