Webinar Recording

From Gen Z to Baby Boomer: Creating Better Contact Center Experiences Across Generations

Join Medallia’s Senior Contact Center Suite Solutions Principal, Rachel Lane, and our Senior Manager, Research Services, Meike Eilert, who will explore:

  • First-hand data on contact center perceptions from consumers spanning Gen Z, Millennial, Gen X, and Baby Boomer generations
  • The preferred channels customers use to seek out customer support when for questions and issues
  • Expectations for personalizations and empathetic, humanized agent engagement Tips for bringing these findings to your team to identify opportunities and implement improvements


Rachel Lane
Solutions Principal, Contact Center Suite

Meike Eilert
Senior Manager, Research Services

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