3 Way to Accelerate Towards Agility

75% percent of U.S. consumers have tried new shopping behaviors in response to the economic pressures, store closings, and changing priorities brought on by the pandemic.*

The surge of new shopping experiences has reinvented the retail landscape for everyone. Set your business up for success by investing in the tools and technologies that will help you steer, adapt and scale the solutions that keep customers coming back.

From updating return models to welcoming customers back to stores, 2021 will continue to disrupt the shopping experience. Organizations that can use customer experience insights and practices to innovate will be more agile and adapt and scale solutions faster than those without, ultimately winning customers’ business and loyalty.

In this guide you’ll learn how to:

  • Speed decision making with real time customer feedback and AI-powered insight
  • Adapt faster by engaging customers and cross-functional teams in the moment
  • Effectively scale solutions by sharing feedback throughout your organization


*Source: McKinsey & Company, The Great Consumer Shift, August 2020

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