Medallia Talks - Visier
Experience 21 Session On-Demand
Customer experience data only tells half the story. To get to the root cause of a customer issue, you have to understand the day-to-day challenges your employees are navigating internally. Only when you have the ability to visualize customer and employee experience data together alongside the everyday events in your workplace, will you be able to fully uncover actionable insights that will enhance your customer experience by improving the employee experience.
Watch Ian Cook, VP of People Analytics at Visier and Melissa Arronte, PhD, Head of Employee Experience at Medallia, discuss how organizations can unify employee and customer experience data to predict and improve overall business outcomes.
Ian Cook, VP of People Analytics - Visier
Melissa Arronte, Solutions Principal, Employee Experience - Medallia