Ebook

Improve Star Ratings by Transforming Member Feedback into Actionable Insights

Leverage the voice of the member to increase health plan quality.

By 2023, Medicare Advantage (MA) expects to cover approximately 34 million people, an expected growth rate of 11% per year. In addition to market growth, there’s a considerable upside for health plans that provide superior member experiences. CMS made this change because they realized that when plans listen to the member’s voice to enhance the overall member experience, outcomes improve.

Download this ebook to learn:

  • The growing importance of the member experience as it relates to Star Ratings
  • Common characteristics of organizations that deliver positive experiences for their members
  • How to leverage member feedback and insights to drive actionable change across your organization