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In this exclusive interview with Zurich Insurance’s Global Head of Customer & Digital Office, Monika Schulze, and Global Head of Customer Insights & Analytics, Clairy Moraitou, you’ll get an in-depth look at their predictions for influential industry trends, the evolution of Zurich’s experience management journey, the impact of customer centricity on the organization’s business results and ability to innovate, and much more.
Driving the customer experience from the agent level: every agent empowered, every call an opportunity.
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