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Webinar Recording

What CX Trends Will Drive Success for Insurers in 2020?

In this webinar, Medallia shares the top customer experience trends that will drive overall success for businesses in 2020 — and examines one stand-out company as an early adopter that is doing it right: Generali.

Watch the webinar to learn:

  • How to implement a winning EX program
  • Best practices for integrating EX and CX
  • How Generali, one of the world’s largest insurance companies, is successfully leveraging customer experience to transform their corporate culture and grow their business.