Happy employees don’t equal happy customers
Combining employee and customer experience insights to make meaningful change
We often hear that happy employees equal happy customers is too simplistic. For example, in the retail setting we could allow employees to no longer work weekends and evenings. While employees would be happy to have this time off, customers would not be happy to find their favorite stores closed during peak shopping hours. The relationship exists at a deeper level.
Join experts from Medallia and Visier as they explore the critical link between employee and customer experience.
Discussion points include:
• How customer and employee experience is bidirectional
• Demonstrating the value of employee experience to customer experience
• Which factors in EX and in the workforce drive CX
• How to take action to improve both EX and CX