Webinar Recording

It's All About Text Analytics: Trends to Watch for 2022

AI, machine learning, and advancements in natural language processing are leading to an even more competitive and hot market for text analytics. Learn from guest speaker and expert analyst Boris Evelson, Vice President and Principal Analyst at Forrester Research, about what advancements and environments are driving change and value in text analytics.

Watch this interactive discussion with Boris and Mark DeLembo, Director of Customer Experience at Rent-A-Center, as they uncover the secrets and best practices in the text analytics market and what they mean for businesses.

In this webinar, you will learn:

  • What trends and challenges define the current text analytics market
  • How leading enterprise companies use text analytics as an essential part of their business strategy
  • How Medallia solves current market challenges and embraces trends to provide high quality, accurate text analytics to businesses


Boris Evelson
Vice President and Principal Analyst, Forrester Research

Mark DeLembo
Director of Customer Experience, Rent-A-Center

Joanna Moser
Senior Director, Data & Analytics (Solutions Principal), Medallia

Hadley Spadaccini
Product Marketing Manager, AI & Analytics, Medallia

Watch Now

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