Case Study
Customer Spotlight: BSH Home Appliances
BSH has a vision: to become the most consumer-centric home appliance company in the world. Learn how Medallia is empowering the organization to influence, in real-time, the way consumers interact with and move across channels to create seamless, personalized experiences, achieving:
- 106% increase in conversion rate
- 22% increase in add-to-cart conversion
- 11 countries representing 5 BSH brands
- Effortless system integrations connecting 40 multichannel touchpoints
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