Case Study

Customer Spotlight: BSH Home Appliances

BSH has a vision: to become the most consumer-centric home appliance company in the world. Learn how Medallia is empowering the organization to influence, in real-time, the way consumers interact with and move across channels to create seamless, personalized experiences, achieving:

  • 106% increase in conversion rate
  • 22% increase in add-to-cart conversion
  • 11 countries representing 5 BSH brands
  • Effortless system integrations connecting 40 multichannel touchpoints