The Powerful Connection Between Client Experience and Employee Experience
Experience 21 Session On-Demand
Client-centricity is at the heart of their organizational purpose and shapes their enduring culture. The Vanguard Group shares how they are taking learnings and insights from their Client Experience approach to inform their strategy to enhance the Employee Experience across its digital and service platforms, to ultimately enhance the client experience.
Pam Haas, Voice of the Employee Strategist - Vanguard
Matt Ohlinger, Head of User Experience, Human Resources - Vanguard