Webinar Recording

Discovery Demo: Contact Center Tech Built for Agent Engagement and Retention

Expectations for a seamless, digital experience are here to stay. This applies to all aspects of an enterprise’s business—especially the contact center. With economic trends ebbing and flowing, this is no longer a nice-to-have - it’s mission-critical and made possible by empowered agents.

In this Discovery Demo, you’ll learn how to boost agent engagement and enable teams to deliver stellar experiences. Valarie Grant, Contact Center Specialist at Medallia will show you how your contact center technology can work for you and your agents to exceed customer expectations.

Watch this on-demand Discovery Demo to walk away with:

  • Insight into how your contact center solution can help overcome challenges like agent attrition and burnout
  • Tips to implement a feedback-centric culture and drive agent engagement
  • A look at Forrester’s study of Medallia Agent Connect and its impact on contact centers