Case Study

Using idea collaboration to develop the new Victoria University strategic plan

Victoria University identified the need for a new seven-year strategic plan, and they only had three months to put one together.

Using Medallia Ideas, which they refer to as The Workshop, the university delivered their new Strategic Plan in a 10 week sprint with a new Vice-Chancellor, and achieved their highest level of staff engagement in strategic plan development.

The benefit of this approach was the democratisation of the process, making staff at all levels feel empowered to contribute, whether they posted or voted on an idea. This gave staff ownership of the strategic plan, as opposed to it being viewed as a corporate document handed down by upper management.

Due to the success, they will continue to grow The Workshop as their main hub for staff engagement.