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    MEDALLIA EXPERIENCE CLOUD

    Turn signals into action with the #1 Experience Platform

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Case Study

Posadas Case Study: Analyzing guest comments transforms the experience

Learn how Mexico’s leading hospitality brand captures guest signals – specifically unstructured written comments – and analyzes them with Medallia Text Analytics. By listening to guests’ feedback in their own words, Posadas drives product and service improvements, dramatically improves experience scores, and ultimately drives business value.

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