Beyond Customer Centricity: What Pharma can Learn from Retail

As COVID-19 has vaulted the life sciences industry years forward in innovation within a matter of weeks, it also opened the door to new possibilities never imagined before. Join Rich Schwartz and Zach Hamilton as they discuss how digital is transforming the customer experience and how life sciences can apply learnings from the retail industry to continue to innovate, adapt, and build a patient-centric organization.

Rich Schwartz, Head of Life Sciences Experience, Medallia

Zack Hamilton, Solutions Principal, Retail Experience, Medallia