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Webinar Recording

4 ways to turn every field service into a brand moment

It’s a sensitive time for in-home or in-work services. Customers and technicians alike are taking additional precautions to ensure their safety – and this means your organization has to explore new business operations to support them.

Watch the webinar to learn how you can arm your field technicians with the critical information and insights they need to make every installation, repair, or servicing experience memorable for all the right reasons. In this interactive discussion, our speakers will cover how to make a business impact with these simple improvements to the onsite experience:

  • Enable high-touch, contactless communication with customers
  • Let customers tell the full story with video
  • Put customer insights in every technician’s hand
  • Give every technician a voice

Speakers:

  • Kim Palenik – Senior Solutions Principal and CX practitioner, Medallia
  • Mitch Milner – Solution Consultant, Medallia Zingle