Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Follow our AI experience innovations
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
According to Gartner research, 89% of companies today expect to compete on the basis of customer experience — up from just 36% in 2011. Competition is accelerating at an unprecedented rate, giving consumers more options than ever before. At the same time, customers have more and better information at their fingertips to inform buying decisions, driving expectations up across the board.
In this environment, companies must develop the agility to learn fast and innovate continuously — with customers at the center of their strategy. But how does one actually do this?
Our answer: Operational Customer Experience Management.
Hear from two of the architects behind this approach — John Abraham, GM of the Medallia Institute and Beth Benjamin, Head of Research at Medallia — on how to make it a reality. They will explore the four capabilities needed to gain a sustainable advantage by driving customer intimacy across large, distributed organizations.
Thank you for your interest in our Medallia Webinar Recording
Brochure
Webinar Recording
Report
Guide