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The Retailer’s Guide to Curbside Commerce

5 Steps to Executing Seamless Curbside Pickup Using Text Messaging

87% of consumers want brands to continue offering curbside pickup options.

As consumers become increasingly more cautious about cleanliness, health and safety in the post-pandemic era, it’s no wonder big-box retailers, chain restaurants and local businesses continue to expand their contactless commerce offerings.

When done right, curbside pickups provide an efficient, convenient and most importantly, contactless experience for both the customer and the business. What will differentiate retailers moving forward is not that they offer curbside pickup, but that they can execute it efficiently.

WHAT’S INSIDE

  • The anatomy of a seamless curbside pickup experience in 5 steps
  • How to improve customers’ experience — from order to pickup — using text
  • Pro tips on how to maximize two-way communication and expedite service with smart automations