Watch this webinar to learn what sets Retail CX leaders apart: how they capture more CX signals and ultimately improve the customer experience. See how Medallia Digital can serve customers across digital touchpoints and impact your bottom line metrics.
- What signals can be captured and how to create a unified view of your customers
- How diverse signals improve CX analytics, and enable teams to improve experiences and cut costs
- How different roles within an org (CX Insights, Digital Product and Marketing) can leverage CX data
- How to prioritize the actions that have the most significant impact on business results