Webinar Recording

Medallia in Action: How Retailers Improve Business Outcomes with More CX Signals

Watch this webinar to learn what sets Retail CX leaders apart: how they capture more CX signals and ultimately improve the customer experience. See how Medallia Digital can serve customers across digital touchpoints and impact your bottom line metrics.

You’ll learn:

  • What signals can be captured and how to create a unified view of your customers
  • How diverse signals improve CX analytics, and enable teams to improve experiences and cut costs
  • How different roles within an org (CX Insights, Digital Product and Marketing) can leverage CX data
  • How to prioritize the actions that have the most significant impact on business results