An Introduction to Customer Satisfaction Metrics
Actionable Ways to Improve on the Metrics that Matter
Your agents are responsible for a ton of data around customer interactions, like Average Handle Time or Average Reply Time, the percentage of customer issues that are fully resolved, and - of course - how satisfied your customers are.
But when it comes to customer satisfaction, where do you start? Download our guide for in-depth insight into:
- four main customer satisfaction metrics,
- how to calculate each metric,
- when to use one metric over another,
- how to improve your customer satisfaction scores,
- ...and so much more!