An Introduction to Customer Satisfaction Metrics

Actionable Ways to Improve on the Metrics that Matter

Your agents are responsible for a ton of data around customer interactions, like Average Handle Time or Average Reply Time, the percentage of customer issues that are fully resolved, and - of course - how satisfied your customers are.

But when it comes to customer satisfaction, where do you start? Download our guide for in-depth insight into:

  • four main customer satisfaction metrics,
  • how to calculate each metric,
  • when to use one metric over another,
  • how to improve your customer satisfaction scores,
  • ...and so much more!

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