Trends CX Leaders Will Adopt in 2023
In uncertain economic times, the right customer feedback management (CFM) platform is vital to understanding and retaining the customers you have, and attracting new ones.
Watch this on-demand webinar to hear from guest speaker and expert analyst Coleen Fazio, Senior Analyst, about CX trends and what to consider when purchasing a CFM platform. You’ll also hear from Brandon McGovern, Senior Director, Customer Experience Impact, who will share how HP, Inc. gathers customer feedback and uses it to improve processes and drive action across teams.
In this session, you will learn:
- The latest trends that will help you understand the state of VoC and CX measurement programs and practices
- CFM market trends and what features buyers like you are looking for
- The ways leading enterprise companies use their CFM platforms to manage large scale, value generating CX programs
You will also hear how Medallia crafted a mission-critical, cost-effective platform to address current and future market challenges.