Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Success Stories

See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

Partner Network

Access approved, localized expertise

Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables

Overview

Agile Research

Consumer Intelligence

Video Research

Research Strategy & Services

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Automotive

Financial Services

Healthcare

Insurance

Life Sciences

Manufacturing

Public Sector

Retail

Restaurants

Technology & Services

Telco & Media

Travel & Hospitality

Utilities

Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

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Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.

Training & Certification

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Experience Now

Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Experts on Demand

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EXP Now

Medallia's On-Demand Streaming Network

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Guide

10 Customer Service Email Templates Every Agent Needs

Get expertly crafted templates that will arm your agents with the perfect foundation for reply to any customer ticket they receive and help them keep empathy at the heart of their responses.

Download the ebook now for templates on how to respond when a customer:

  • has a question about company policies,
  • doesn't get their order on time,
  • found a bug on your website or in your product,
  • has a bad experience over the phone or via chat,
  • ...and so much more!

Download Your Free eBook

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