Brief
Medallia at CX FS 2021: Lessons From COVID-19: What it means for financial services
What can the financial services industry do to ensure positive and better customer experiences in the COVID era? It comes down to building stronger relationships and greater trust between your brand and your customer experiences.
Customer experience leaders across Canadian organizations sat down to discuss:
- Balancing digital vs branch and store outlets
- Lessons from critical weaknesses – stress testing your digital virtual channels for the future
- Tracking the changing customer journey across all channels
Moderator:
Ben Kearon, Medallia Canada
Panelists:
Cindy Jeffrey, Vice President of Customer Experience Canada, Manulife
Katherine Lucas, Global Head of Client Experience, State Street
Brian Melter, Chief Experience Officer, Landmark Credit Union
Watch Now
Related Resources
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.