Expectations are at an all-time high. Customers want personalized experiences — what they want when they want it and how they want it. Today, by applying AI and machine learning to CX data, companies are able to collect and analyze structured and unstructured data fast enough to make real-time decisions that affect both customer experience and their own financial results.
Watch this session and learn how leading companies are integrating machine learning and artificial and human intelligence to enhance their customers’ experiences, effectively conquering the experience data challenge while also improving their ability to drive business performance.
Anne Louise Mason, Capital One
Lee Becker, Medallia
Thank you for your interest in our on-demand MasterCast.