Webinar Recording
How to use customer insights to drive engagement and performance improvements
Customer insight programs in contact centers all too often fall into one of two camps: programs that capture high level CSAT metrics that don’t give enough detail to drive change; or programs that capture really detailed CX metrics that flow into insights or marketing teams and rarely make their way back to the front-line.
In this session, we discuss tactics for transforming your customer insights program in a way that will:
- Motivate agents and reduce attrition
- Drive more effective coaching
- Inform product and policy innovation
Speaker: Chris Vodola, Director, Client Services at Stella Connect by Medallia
Watch Now
Related Resources
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.