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Webinar Recording

Getting from A to Z without the A/B

DICK’S Sporting Goods, the largest sporting goods retail company in the United States is focused on making every experience matter for every customer – in-store and online. As DICK’S was expanding their ecommerce, they began seeing two groups of customers: those who were browsing and those who wanted to make a specific purchase.

To be able to reach both groups and serve them best, they knew they had to redesign the shopping experience from the customer’s point of view. A turning point came as the company’s executives turned to focus on drilling into what was really driving customers’ purchase behavior – and learning the why behind the what.

In this webinar, you will learn how DICK’S Sporting Goods:

  • Decreased bounce rates by 50 basis points
  • Increased conversions on exercise equipment in-cart from 25% to 46%
  • Tied customer voice data to analytics data to better understand their customers