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Report

Report: How Government mission-support services can use a customer lens to meet big challenges

For Government to deliver results, mission-support offices must meet the constantly evolving needs of their customers. In this report, The Partnership and Medallia show how strong internal customer experiences enable agencies to fulfill their mission during times of crises and beyond.

Build a customer-focused workforce

Mission-support services provide federal agencies with the tools they need to meet pressing challenges, from ensuring the delivery of care, benefits, and services to the public. Download the report and learn:

  • how to understand and meet the complex and constantly evolving needs of your customers
  • the steps to deliver a better experience for government employees, other government agencies, and external partners
  • how to create a customer experience vision and strategy