Best Western Customer Video
In this video, learn how Best Western leverages Medallia’s text analytics, social media and customer experience management solutions to have greater visibility into hotel guest feedback and improve customer service.
Empowering Customer Engagement through Experience Orchestration
Journey Orchestration? Real-time interaction management? Closed loop automation? While many CX professionals envision these as...
How VIA University College is digitalizing the
VIA University College is one of six in Denmark, with eight modern campuses in the...
AI: The good, the bad, and the
Hear from Babak Hodjat, Cognizant CTO and inventor of the technology behind Siri, as we discuss...