Adapting CX programs during times of change
Watch this webinar to learn how to modify your existing programs for your customers and employees during these uncertain times.
Our experts will offer ideas and best practices around:
- How the little things—such as listening and empathy—go a long way, and why they’re more important now than ever
- Modifying programs to have the greatest positive impact on customer experience
- Considerations around feedback-related targets and incentives
- Why change management planning is critical in times of crisis