Watch this webinar to learn how to modify your existing programs for your customers and employees during these uncertain times.
Our experts will offer ideas and best practices around:
- How the little things—such as listening and empathy—go a long way, and why they’re more important now than ever
- Modifying programs to have the greatest positive impact on customer experience
- Considerations around feedback-related targets and incentives
- Why change management planning is critical in times of crisis