Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
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Enterprise-Grade Platform
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World-Class Service
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AI Leadership
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Global Impact
Improve the world beyond your own
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Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Resources
Case Study
HP improves customer service delivery across digital channels
HP’s technology was created to inspire the vision to create a world where innovation drives extraordinary contributions to humanity.
The Experiment Product Group wanted a way to understand when and where customers experienced friction points when trying to self-serve on the website and if the support pages were helping them to achieve their goal. By combining Medallia’s digital feedback solutions with Adobe Analytics, they were able to verify the impact changes had on customer behavior and satisfaction.
Read the case study and find out how HP achieved a 21% improvement in resolution rates for the PrinterSetup support site, helping the team understand friction points along the journey.