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eBook

Government contact center and digital, better together

There are valuable signals from your government contact center that could improve the digital citizen experience. Do you know how to unlock them? In this eBook, we’ll examine some of the critical touchpoints throughout the citizen’s journey, identify where the breakdowns occur, and unlock the signals, or feedback about experiences, that citizens provide.  This allows agencies to remove silos and prioritize actions that improve the overall citizen experience.

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