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Medallia Platform

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Experience 2024

See the exciting new releases from the keynote.

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Webinar Recording

How to Organize for Clear Customer Experience Ownership

While we all believe in the adage "everyone owns the customer's experience," how can we make this a tangible part of our employees' roles and responsibilities? Find out how the most successful companies are aligning CX ownership with the natural decision-making structures within their organization, and explore how leading companies have defined CX-specific teams so that they act as critical enablers for change.

Speaker: Bill Staikos, Senior Vice President of Industry Solutions

Watch Now

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