Webinar Recording

AI: The good, the bad, and the critical ingredient for CX success with Babak Hodjat

Hear from Babak Hodjat, Cognizant CTO and inventor of the technology behind Siri, as we discuss AI's capabilities and limitations today, (realistic) expectations of its future, and how it will continue to revolutionize customer and employee experiences. Including:

  • Ways businesses are using AI today, and how they will be affected by its quick evolution
  • Considerations when implementing AI tools into your business
  • The impact AI has (and will have) on strategic decision making and business outcomes
  • AI's future in CX and how Medallia plans to lead the charge